Shipping:
- $7 flat-rate US shipping or FREE on orders over $150!
- Orders are processed and shipped out within 24-48 hours.
- FREE local pickup is available in St. Charles, Missouri (Choose option at checkout.)
Returns:
We get it; you wanted to love it, but it just didn't work out. We're here to make your return as quick and painless as possible. Here's how it works.
Contact us prior to any return at hello@mombunsandruffles.com. You will receive instructions via email.
The following items are all FINAL SALE and cannot be returned:
- Shoes
- Jewelry
- Intimates (including bodysuits)
- Swim
- Mystery items
- Grab bags
- Items ending in .99
- Any purchase using a coupon code
- All Holiday Items (sorry...too many people wear them for events and then try to return)
- All items included in any sale or promotion
Items may be returned for Ruffle credit ONLY and must be postmarked within 30 days from the confirmed delivery date to be eligible for return. We do not refund back to your original method of payment. Ruffle credit will be applied for the amount paid for the item. When making a return, please include the original packing slip and any notes as to why it is being returned. Returned merchandise must be unworn and unwashed with tags intact. Items that appear worn, have stains, or any smells will not be accepted.
The customer is responsible for all return shipping costs and we recommend using a shipping method that provides a tracking number for your reference. Please allow our customer experience team 3-5 business days to receive your return and process your Ruffle credit. Your credit will automatically be applied towards your next purchase and your balance can be found by logging into your account at http://www.mombunsandruffles.com
Items that are returned to us after 30 days will not be accepted and your account will not be credited, nor will it be shipped back to you. You will have 7 days to come and pick up your item from our home office or your item will be forfeited and donated to a local shelter. If you have any questions regarding your return, please contact our customer experience team at hello@mombunsandruffles.com.
Exchanges:
We will happily exchange your item for you! Items must be postmarked within 14 days of confirmed delivery date to be eligible for an exchange. Please include your original packing slip detailing what you would like to exchange for, including size and color. In the event we do not have what you are requesting available, you will be notified via email and Ruffle credit will be applied to your account.
Merchandise returned for an exchange must be unworn and unwashed with tags intact. Items that appear worn, have stains, or any smells will not be accepted for an exchange and will not be sent back to you. Customers are responsible for all exchange shipping costs.
We recommend purchasing the correct size of the desired item, and then shipping back the returned product within the 7 days so that you do not miss out on that item since we have limited quantities!
Defects or Problems with Your Order:
We do our very best to ensure the quality of the items that we send to you! If you have received an item with any problems (different size or color than ordered) or defects, please contact our customer experience team at hello@mombunsandruffles.com within 5 days to inform us of the issue. If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. This situation does not qualify as a defect therefore, only account credit will be given.
